Ordering your prescription
The easiest ways to order repeat prescriptions are:
- Using SystmOnline - click this link to login (to access this system you will need to visit the surgery and bring photographic ID to be set up)
- Using the AirMid (App) (to access this system you will need to visit the surgery and bring photographic ID to be set Up)
- Using your NHS account (through the NHS website or in the NHS app)
- Using our online system - follow this link (no log-in required) Contact us about your request (accurx) and select Admin Request
You can also:
- Fill out a repeat prescription request form available from the surgery available Monday to Friday from 8:00am to 6.30pm
We do not take repeat prescription requests over the phone or email
You can usually collect your prescription here at the dispensary (if you qualify as a dispensing patient see below) or your nominated pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
If we dispense medication to you please see the timeframes below:
| Prescription dropped in before 11.30 on | Ready for collection on the afternoon of |
|---|---|
| *Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday or Sunday | Wednesday |
* Except for Bank Holiday Mondays when the prescription would be ready on Thursday that week.
(These timescales may also apply to the Co-op Pharmacy in Metheringham.)
We offer a complete dispensing service of medications to patients who live more than 1.6km (as the crow flies) from a pharmacy. However, if you have recently registered with us from a non-dispensing GP surgery but have not changed your home address, the Pharmaceutical Society has a regulation preventing us from dispensing to you.
Please allow 48 -36 hours for us to obtain the medicines for you once we have received the prescription.
If you do not have a prescription form, please complete the request form (link above).
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- Call 01526 320522 and select option 3 to speak to our dispensary team.
- Fill in our medication query form available from the entrance foyer during our opening hours
- Fill out an online form by clicking here
If you have a repeat prescription, we may ask you to come in for a regular review.
We will be in touch when if you need to come in for a review.
Find out more about prescription charges using the link below:
Take it to the pharmacy you got it from or bring it in to the surgery if we dispensed the medication to you.
Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Church Walk Surgery is a member of South Lincoln Healthcare Primary Care Network who have a dedicated Clinical Pharmacy Team. To find our more about this team, click the link below: